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SAP CRM Training in Bangalore & Best SAP CRM Training Institutes in Bangalore

About SAP CRM Training

Techie Zone is a leader in Providing SAP CRM Training Courses located in BTM Layout, Bangalore based on real-time scenarios and placement oriented topics. Our SAP CRM training course covers basic to advanced levels. Our team consists of highly qualified and certified trainers who are working professionals with hands on real time SAP CRM projects knowledge. This which will provide you an edge over other training institutes.

We provide certification training programs in SAP CRM Training. We have successfully trained and provided placement for many of our students in major MNC Companies, after successful completion of the course. We provide placement support for our students. Our SAP CRM training center is well equipped with lab facilities and excellent infrastructure for providing you real-time training experience.

Techie Zone provides regular training classes(day time classes), weekend training classes, and fast track training classes for SAP CRM Training in our Training Centers located in BTM Layout, Bangalore. Students can Enroll and start attending classes as well as practice sessions in the labs without effecting their regular college or office work. We also provide Online Training Classes for SAP CRM Training Course.

Our team of experts at Techie Zone Training Institute, Bangalore have designed our SAP CRM Training course content and syllabus based on students requirements to achieve everyone's career goal.  Our SAP CRM Training course fee is economical and tailor-made based on training requirement.
Contact us today to schedule a free demo and complete course details on SAP CRM Training Course.

SAP CRM Training Course Content

SAP CRM Basics

Introduction to SAP CRM
SAP CRM Scope & Dynamicity
SAP CRM Comparison with its peers CRM Functionalities
CRM Functionalities
CRM Business Processes
CRM Business Scenarios for different industries
Role of consultants & managers involved in projects

SAP CRM Architecture

ECC Architecture
CRM Architecture
ECC & CRM Connectivity
System Landscape
CRM Architecture different Systems

SAP CRM & ECC Integration – Part - 1

Settings needs to be maintained for integration
Logical systems & clients
RFC users & destinations
CRM connectivity configuration tables
Sites, Publications & Subscriptions

SAP CRM & ECC Integration -Part - 2

Initial load & Delta load
Object filtering
Middleware settings
Data exchange

Master Data

Master Data
Business partner
Business partner relationship
Business partner view, type, source
Number ranges

Organization model

Creation of Organization model
Maintenance of Organization model
Business partners-Employees & Users


Products creation
Base category
Set types

Transaction & Item Category

Creation & maintenance of transaction
Types of transactions
Creation & maintenance of Item Categories
Item category determination

PROFILES – Part - 1

Org.data determination Generic rule
Org. data determination Responsibility rule
Org. data determination profile
Partner determination procedure
Access Sequence

PROFILES – Part – 2

Action profile
Text Profile

PROFILES – Part - 3

Status profile
Date profile
Territory Management

Pricing - Part - 1

Pricing basics
Pricing procedures

Pricing - Part - 2

Pricing conditions
Pricing determinations

SAP CRM Marketing – Part - 1

CRM Marketing basics
Marketing plans & elements

SAP CRM Marketing – Part- 2

Campaign Management
ERMS & Response tracking

SAP CRM Sales – Part -1

CRM Sales basics
Sales processes
Lead Management

SAP CRM Sales – Part -2

Opportunity Management
Quotation Management
Sales Order Management
Sales Agreements

SAP CRM Service – Part -1

CRM Service basics
Service Process
Service Contacts
Service order Management

SAP CRM Service – Part -2

Service Request Management
Service Confirmations & plans
Service Level Agreements
Installed base Management

SAP CRM Web UI - Part - 1

Business roles
PCFG roles
Web UI Customizations

SAP CRM Web UI – Part - 2

Navigation Bar Links , Logical ,Direct Logical Links , Work Centres
Transaction Launcher

SAP CRM Web UI – Part – 3

Role Config. Key
AET(Application Enhancement Tool)
Interaction centre Customization & process

Project Management & System Landscape

Introduction & basics
Practical & real-life overview of project management
Implementation projects & Support Projects
Responsibilities of each consultant in a project team
Do’s & Don’ts
System Architecture
Development system
Test system
Production system

ASAP Methodology, Project Preparation & Business Blueprinting

Project Prepartion
Business Blueprinting
Cut-over activities
Post go-live support
System landscape, users, authorizations & responsibilities giving
Understanding of all business processes & scenarios
Detailed Q & A session
Gap Analysis

Realization & Testing

Functional Specification
Technical Specifications
Configurations & programming
System building
Identification of test scenarios
Test scripts writing
Functional unit testing
Integration testing
System process testing
User acceptance testing

Cut-over ,Go-Live & Post Go-Live Support

Key business user training
Cut-over activities
Hyper care period support
Problem identification
Real time ticket resolving
Common issues Documentation

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